This is the official e-store of Sample-cm Berlin.
Thank you for your interest in the Grand Bassin, Petit Bassin and Pediluve lines by Sample-cm.

Sample-cm (sample-cm.com) owns and operates this website. Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices. By using the services of this Website, you are agreeing to all of the Terms of Service and Privacy Policy, even as they may be updated by us from time to time.

GRAND BASSIN and PETIT BASSIN pieces are made on order. Your piece will be handcrafted from cutting to finishing one by one in our Berlin atelier following luxury standards. The patterns have been created by us and are fully original.

If you ordered from the GRAND BASSIN collections, feel free to share with us your exact measurements per email right after the check out. Please be aware your measurements can be considered for making only if we received these informations on the same day, otherwise we will produce your piece according to the international sizing you decided for on our e-store.

We are available to answer any question you may have, to assist you all along the process and to make sure we produce a piece that fits you the best.

The Sample-cm designs are tailored in our studio in Berlin-Germany in ethical conditions using high quality fabrics and supplies. Each item is specially made as a limited edition creation and therefore unique to the user. Since the clothing and accessories are hand-made and created to each order, small variations may occur. Our designs are inspired by sport culture, as hand-made pieces, they are however not always suitable for intensive sport use. We would recommande a considerate and gentle use of them. Each and every piece being distinct is yet made with an assured consistency in both quality and design.

GRAND BASSIN and PETIT BASSIN pieces are made on order. Your Sample-cm pieces will be shipped worldwide in a timeframe of 1-3 weeks after your order confirmation. If you need your order for a specific occasion, feel free to reach us per email and we will try our best to produce it on time. 

Please make sure to provide at check-out, all the information necessary for a smooth delivery (full name, entrance code, ID number if necessary, phone number...). For any question, feel free to email us sales@sample-cm.com . Sample-cm cannot be hold responsible for missing information in the delivery address provided by the customer at check out.

Once ready, your order will be packed in our signature box certified eco packaging and will be shipped with DHL mailing service, tracking number and insurance. You will receive an email with the shipping information.
The delivery time is usually 1 week for addresses in Europe, and 3 weeks for international addresses. Sample-cm is not responsible for any delays due to customs or issues with postal services. 

Buyers are responsible for any customs or duties fees that may apply at their country's borders. Please note that we have no control over these charges and cannot predict their amount. International customs duties and taxes are not refundable on any order.

If after investigation, your parcel is unfortunately considered "lost" by the post service, we will offer to send a replacement with no additional cost. 

Shipping costs are free worldwide for any order with a total above EUR350. 

All sales are final. GRAND BASSIN and PETIT BASSIN pieces are made exclusively for you on order, please note cancellation and return are not available on these two lines. 

If you wish to return your PEDILUVE order, feel free to email us, we will then confirm with you the return of your PEDILUVE item(s). Your PEDILUVE order need then to be returned as new in a delay of two weeks after our return email confirmation. The buyer is responsible for both the piece(s) and any return shipping costs until the piece(s) reach(es) us. Once your PEDILUVE items have returned to our Berlin studio, we will proceed to make a refund within no delay.

Not accepting a parcel or not picking it up at the parcel shop will generate additional costs for us. Sample-cm won't be held responsible and it can not be considered as a return as your product has been made on order. Once received back in Berlin we can offer a new shipment implying new shipping costs for the customer

If after investigation, your parcel is unfortunately considered "lost" by the post service, we will offer to send a replacement with no additional costs. As your product has been made on order, the transaction can not be refunded but it will be replaced in short notice. 

Sample-cm reserved any rights to cancel an order (GRAND BASSIN, PETIT BASSIN & PEDILUVE) at any point which beyond its control cannot be produced. We produce very limited editions, sometimes we are simply out of material. The full amount of your order will be then refunded with no delay.

Payment is available and secured via PayPal or Shopify. All payments and credit notes will be handled in the currency chosen for the purchase.

This Privacy Policy applies to all personal information we collect from and about you on our website located at www.sample-cm.com, when you visit the Website, purchase product from us, engage our customer service representatives; or buy or inquire about goods offered by us. Except as explicitly provided herein, this Privacy Policy does not apply to the practices of entities that we do not own or control, or to people that we do not employ or manage. Your privacy is important to us. Because we want to demonstrate our commitment to your privacy, this Privacy Policy notifies you of: - What personally identifiable information of yours we collect. - Who collects such information. - How such information is used.  - With whom we may share your information. - What choices you have regarding collection, use and distribution of your information.

By accessing any part of the Website or using the services, you consent to and agree with this Privacy Policy. This Privacy Policy is part of the Terms and Conditions of Use governing your use of the Website. Any dispute over privacy is subject to this Privacy Policy and our Terms and Conditions of Use. If you do not agree with any part of this Privacy Policy, please do not use the Website. Sample-cm may change or revise this Privacy Policy at any time, at our sole discretion, without notice, simply by posting such changes or revisions on this page. Any such change will be effective immediately upon posting. Your continued use of the Website signifies your acceptance of any such change or revision.

We collect information from you when you make an order, contact us; or otherwise use the Website, or provide information to us. When making an order on the Website, you may be asked to provide your name, e-mail address, mailing address and Paypal email address. The personal information that you provide must be true, accurate and complete, and all registration must contain your real name, address and other requested information. You are responsible for keeping your information current and accurate. Please note that we may retain your information for a reasonable period of time afterward for the purpose of recordkeeping, account management and fraud prevention activities. Our Website may log certain non-identifying Website usage data, such as the number of visits to our Website; the Internet protocol (IP) address used to connect your computer to the Internet; connection information such as browser type and version, operating system and platform; other software and hardware information; and information about your browsing behavior, such as the date/time you visit the Website, the Website pages that you visit, the time you spend visiting the Website or viewing a page, the number of times you return to the Website, and other click-stream data. We may also use third-party website analytics tools (such as Google Analytics) that collect information about visitor traffic on our Website and any mobile applications. The information collected by such third-party tools may include gender, age, and prior activities on our website. This information is used for internal purposes by Sample-cm to provide better technical support as described in this Privacy Policy. We treat all information of the type referenced in this paragraph as non-personal, unless required by applicable law to do otherwise. Additionally, any unsolicited information that you provide to us shall be deemed to be non-confidential, and we shall be free to reproduce, use, disclose and distribute such unsolicited information to others without limitation or attribution.

Any of the information we collect from you may be used in one of the following ways: - To respond to your requests for Services - To personalize your experience with the Website or Services - To improve the Website and Services - To improve customer services - To process transactions - To send periodic emails - To protect your rights, our rights and the rights of others. Once you make an order with Sample-cm, you may be included in our mailing list, and we may send you updates, newsletters, correspondence and other materials of this type. If you do not want to receive these communications, please send us an e-mail to unsubscribe.

We attempt to be as accurate as possible and eliminate errors on this Website; however, we do not warrant that any product, pricing, description, photograph, or other information is accurate, complete, reliable, current or error-free. In the event of an error, whether on this Website, in an order confirmation, in processing an order, delivering a product or otherwise, we reserve the right to correct such error and revise your order accordingly if necessary (including charging the correct price) or to cancel the order and refund any amount charged. The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under http://ec.europa.eu/odr. We are not willing to enter into dispute resolution proceedings before the consumer arbitration board.

The intellectual property rights in all software and content (including photographic images, designs, videos and layouts) made available to you on or through this Website remain the property of Margot Charbonnier without limitation and are protected by copyright laws and treaties around the world. All such rights are reserved by her. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website. Nor may you use any such content in connection with any business or commercial enterprise. Any reproduction, copying or redistribution of the Materials or design elements of the Sample-cm Website for any purpose are strictly prohibited without the express written consent of M. Charbonnier. Please contact sample-cm.com for all publications and inquiries. In any event, an operation involving duplication, distribution or public reproduction may only be carried out if revocable and untransferable authorisation has been obtained from the provider. The provider assumes no responsibility for the online contents that are linked through the use of cross-references (links), since the situation in question does not involve in-house contents. The linked sites were checked for illegal contents, and no such contents were discernible when the link was set up. The operators of the linked sites are responsible for their contents. In this regard, the supplier is not subject to any general obligation to monitor or check. However, if a violation of the law becomes known, the respective link will promptly be removed.

No worries, if you have any enquiry about your order or the Sample-cm products, feel free to get in touch with our team at sales@sample-cm.com. We will make sure to get back to you very shortly!

Margot Charbonnier - Böhmische str. 28A - 12055 Berlin - Germany - DE820917956680764
All rights reserved.